Shipping policy

Last updated: July 17, 2026

At Maxima Shop, we ensure that your order is carefully packaged and shipped as quickly as possible. On this page, you can read more about shipping costs, delivery times, delivery, and tracking your order.

1. Shipping area

Maxima Shop standardly ships orders within the Netherlands.

Would you like an order delivered outside the Netherlands? Please contact us before ordering at sales@maximaboats.nl. We will then look into the possibilities, expected delivery time, and shipping costs.

2. Shipping costs

Shipping costs depend on the size, weight, and delivery address of the order. The final shipping costs are displayed during checkout before you pay for the order.

Parcel shipping within the Netherlands: €6.95
Letterbox shipping within the Netherlands: €6.95
Free shipping from: €895
Shipping to Belgium: €12.25
Shipping to Germany: €12.00
Shipping to the UK: €20.00
Shipping to Italy: €12.50
Shipping to Spain: €12.50
Shipping to France: €12.00
Shipping to Austria: €15.00
Shipping to Denmark: €13.50
Shipping to Switzerland: €27.00

For large, heavy, or fragile products, different shipping costs may apply. These costs are communicated with the product, during checkout, or prior to shipping.

3. Order processing

After receiving your order and payment, we will get to work for you as soon as possible.

Orders placed on business days before 1:00 PM and fully in stock are normally processed within 1-2 business days.

Orders placed on weekends or holidays will be processed starting the next business day.

Once your order has been shipped, you will receive a shipping confirmation by email. If available, this email will contain a track and trace code.

4. Expected delivery time

The expected delivery time is stated with the product or during the ordering process. The delivery time may vary per product and depends on the stock and chosen shipping method.

A possible breakdown is:

Product Status	Expected Delivery Time
Directly in stock	1–3 business days
In stock at supplier	3–7 business days
Temporarily out of stock	In consultation

The stated delivery times are estimates. If an order is delayed, we will inform you as soon as possible. If no other delivery term has been agreed upon, we will deliver a consumer order within 30 days at the latest.

5. Stock and backorders

We try to display the current stock as accurately as possible in the webshop. However, it may happen that a product is unexpectedly unavailable.

If an ordered product turns out not to be immediately available, we will contact you. You can then choose to:

Wait until the product is available again;
Receive a suitable alternative;
Cancel the unavailable product and receive a refund of the corresponding amount.

Does your order consist of multiple products and is a part not yet available? We may then deliver the order in multiple shipments. We will not charge extra shipping costs for this, unless otherwise agreed with you in advance.

6. Delivery

Your order will be delivered to the delivery address you provided during ordering. Before completing the order, please double-check that your name, postal code, house number, and any additions are correct.

We are not responsible for delays or extra costs resulting from the customer providing an incorrect or incomplete delivery address. Please contact us as soon as possible if there is an error. If the order has not yet been shipped, we will try to adjust the address.

Towards consumers, Maxima Shop remains responsible for correct delivery until the order has been received by you, or a designated recipient.

7. Carrier and track-and-trace

Orders are shipped with PostNL.

Once your order has been handed over to the carrier, you will receive a track and trace code, if available. This allows you to follow the progress of the delivery.

It may take some time before the first shipping information becomes visible. The delivery times and moments provided by the carrier are indicative and may change due to busy periods or other circumstances.

8. Large, heavy, or fragile products

Due to their size, weight, or fragility, some products cannot be shipped via regular parcel service. These products are, for example, delivered by special transport or on a pallet.

For these orders, the following may apply:

Different shipping costs;
A longer delivery time;
Delivery by appointment;
Delivery up to the first threshold or property line;
The requirement that someone is present to accept the order.

The exact delivery conditions and any extra costs will be shared with you before shipping.

10. Delayed delivery

(Note: Section 9 was omitted in the original text)

It may happen that an order is delivered later than expected due to busy periods, stock issues, or carrier delays.

Has your order not arrived after the expected delivery date? First, check the track and trace details. Contact us when:

The shipping status has not changed for an extended period;
The carrier indicates that the parcel has been delivered, but you have received nothing;
The expected delivery date has long passed;
Your order appears to have been damaged during transport.

If necessary, we will initiate an investigation with the carrier and keep you informed.

11. Missed delivery

When no one is present, the carrier may:

Deliver the order to the neighbors;
Deliver the order to a pickup point;
Return at a later time;
Deliver the order according to your delivery preferences.

Always check the track and trace details and messages from the carrier for this.

If an order is not picked up or cannot be delivered multiple times, it may be returned to us. In that case, please contact us. For a new shipment, shipping costs may be charged again, unless the failed delivery cannot be attributed to you.

12. Damaged order

Inspect the order as soon as possible after receipt. Did the package or product arrive damaged? Then contact us as soon as possible at sales@maximaboats.nl.

Please include:

Your name and order number;
A description of the damage;
Photos of the damaged product;
Photos of the outer and inner packaging;
A photo of the shipping label.

Keep the packaging until we have assessed your report. If the damage occurred during delivery, we will provide a suitable solution free of charge.

13. Incorrect or incomplete delivery

Did you receive the wrong product, or is something missing? Please contact us and mention your order number and what is incorrect.

We will check the order and, if we made a mistake, provide a supplement, replacement, or another suitable solution free of charge.

14. Missing shipment

Does the track and trace indicate that the order has been delivered, but you haven't received anything? First check:

Whether someone else at the address accepted the package;
Whether the order was delivered to the neighbors;
Whether the carrier used a safe location;
Whether the package is at a pickup point.

If you still cannot find the package after this, please contact us. We will initiate an investigation with the carrier. If it turns out that the order was lost during transport, we will arrange for a replacement or a refund.

15. Modification or cancellation

Do you want to change or cancel an order? Please contact us as soon as possible.

If the order has not yet been processed or shipped, we will try to carry out the modification or cancellation. Once the order has been shipped, it can no longer be stopped. Upon receipt, you can then make use of the return process, provided the right of withdrawal applies.

16. International shipping

Different shipping costs and longer delivery times may apply to international orders. Available countries and rates are displayed during checkout or agreed upon with you in advance.

The customer is responsible for any import duties, local taxes, and customs clearance fees when an order is delivered outside the European Union. These costs are not included in the product and shipping price, unless otherwise stated.