Terms of service

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Last updated: July 17, 2026

At Maxima Shop, we believe it is important that you can order with confidence. On this page, you can read everything about ordering, payment, delivery, returns, warranties, and our service.

1. Contact details

Do you have a question about a product, order, delivery, or return? Please feel free to contact us. Maxima Shop Rivierdijk 27A 3372 BE Hardinxveld-Giessendam The Netherlands Email: [FILL IN EMAIL ADDRESS] Phone number: [FILL IN PHONE NUMBER] Chamber of Commerce (KvK) number: [FILL IN COC NUMBER] VAT number: [FILL IN VAT NUMBER] We try to answer questions within [NUMBER] business days.

2. Ordering

You place an order by adding the desired products to your shopping cart and completing the ordering process. Before paying, carefully check whether the chosen products, quantities, and address details are correct. After placing your order, you will automatically receive an order confirmation by email. If you have not received a confirmation, please check your spam folder first. If you cannot find the confirmation there either, please contact us. An order is final once you have received an order confirmation from us and the payment has been successfully processed. In the event of obvious errors in prices, product information, or availability, we may contact you and, if necessary, cancel the order. Any paid amount will then be refunded.

3. Prices

All prices in the webshop are displayed in euros and include VAT for consumers, unless stated otherwise. Any shipping, delivery, or assembly costs are clearly shown before completing the order. For business customers, prices may be displayed excluding VAT if this is explicitly stated with the offer.

4. Payment

You can pay for your order using the payment methods offered in the webshop during checkout. The payment is processed securely via our payment provider. Maxima Shop does not have access to your full payment details. If a payment is not successfully completed, the order will not be processed.

5. Stock and availability

We try to display the current stock as accurately as possible in the webshop. However, it may happen that a product is unexpectedly no longer available. If an ordered product turns out to be unavailable or not fully deliverable, we will contact you as soon as possible. You can then choose to:

  • Wait until the product is available;

  • Receive a suitable alternative;

  • Cancel the unavailable product and receive a refund of the corresponding amount.

6. Delivery time

The expected delivery time is stated with the product or mentioned during the ordering process. This delivery time is an estimate and may vary per product. Products that are specially ordered, personalized, or not immediately in stock may have a longer delivery time. If no other delivery term has been agreed upon, we will deliver a consumer order within 30 days at the latest. If this is not possible, we will inform you and work together to find a suitable solution. An order containing multiple products may be delivered in different parts. We do not charge extra shipping costs for this, unless agreed upon with you in advance.

7. Shipping and delivery

We ship orders to the address provided during ordering. The available shipping methods and associated costs are shown during checkout. You are responsible for entering a complete and correct delivery address. Therefore, check your details carefully. Contact us as soon as possible if you discover an error after ordering. If the order has not yet been shipped, we will try to adjust the address. For large, heavy, or fragile products, a different delivery method or surcharge may apply. This will be communicated with you on the product page, during checkout, or prior to delivery. Once the order has been shipped, you will receive a shipping confirmation with a track and trace code, if available.

8. Delay or loss

Has your order not arrived after the expected delivery date? First, check the track and trace details. Contact us if the shipment does not show any new updates or if the delivery takes unusually long. Maxima Shop remains responsible towards consumers for a correct delivery, even when the delivery is carried out by an external carrier. We will investigate what happened to the shipment and provide a suitable solution.

9. Pickup

[ONLY KEEP IF PICKUP IS POSSIBLE] When pickup is offered as an option, you can collect your order at: Maxima Shop Rivierdijk 27A 3372 BE Hardinxveld-Giessendam Always wait for our confirmation that the order is ready before coming to the pickup location. Please bring the order confirmation and a valid ID when picking up. Pickup is possible on [FILL IN PICKUP DAYS AND TIMES] or by appointment.

10. Cooling-off period and returns

Are you a consumer and did you buy a product online? Then in most cases, you have a statutory cooling-off period of 14 days. This period starts on the day after you, or a person designated by you, has received the product. Within this cooling-off period, you may revoke the agreement without stating reasons. Let us know within 14 days of receipt that you wish to cancel the purchase. This can be done via [FILL IN EMAIL ADDRESS] or by using the model withdrawal form. After your withdrawal notification, you have another 14 days to return the product. When returning an item, please include:

  • Your name;

  • The order number;

  • The product you are returning;

  • If applicable: your reason for returning.

Providing a reason is not mandatory, but it helps us improve our products and services.

11. Return address

After registering it, send your return shipment to: Maxima Shop – Returns Rivierdijk 27A 3372 BE Hardinxveld-Giessendam The Netherlands Please note: do not send a product without a shipping box and do not stick a shipping label directly onto the original product packaging.

12. Conditions for returning

During the cooling-off period, you may view and evaluate a product as you would in a physical store. Do not use the product further than is necessary to establish its nature, characteristics, and functioning. If reasonably possible, return the product completely, including accessories, manuals, and the original packaging. If the product is damaged, incomplete, or reduced in value due to excessive use, we may deduct this depreciation from the refund amount. We assess this carefully and on a case-by-case basis. You are responsible for properly packaging the return shipment. We advise you to keep the shipping receipt until the return has been fully processed.

13. Return costs

The direct costs for returning the item are for the customer's account, unless:

  • We delivered the wrong product;

  • The product was received damaged or defective;

  • Something else was agreed upon with you in writing beforehand.

For products that cannot be returned via regular parcel post due to their size or weight, higher return costs may apply. In that case, please contact us first so we can discuss the return options and expected costs with you.

14. Refunds

After a valid withdrawal, we will refund all payments received from you for the relevant purchase. This includes the costs of standard delivery. If you chose a more expensive delivery method than our cheapest standard delivery, we are not required to refund the additional costs for it. We will refund the amount no later than 14 days after your withdrawal notification. We may withhold the refund until we have received the product or until you can prove that you have returned it, whichever comes first. The refund will be made using the same payment method you used to pay for the order, unless we agree otherwise. We do not charge any fees for the refund. Are you returning only a part of your order? Then the original shipping costs will not be refunded if those costs would also have been incurred for the products you are keeping.

15. Exceptions to the right of withdrawal

For some products, there is no statutory right of withdrawal. This may apply to, among others:

  • Products made to your specifications;

  • Personalized or engraved products;

  • Products assembled especially for you;

  • Products which, after delivery, are by their nature inseparably mixed with other items;

  • Sealed products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

If an exception applies, this will be clearly stated before placing the order. The mere fact that a product has been specially ordered from a supplier for a customer does not automatically mean that the right of withdrawal expires. That is only the case when a statutory exception applies.

16. Damaged or incorrectly delivered

Inspect your order as soon as possible after receipt. Did a product arrive damaged, is something missing, or did you receive the wrong product? Please contact us as soon as possible. If possible, please include:

  • Your order number;

  • A clear description of the problem;

  • Photos of the product;

  • Photos of the shipping packaging and the shipping label.

Do not immediately throw away damaged packaging. It may be needed for an investigation by the carrier. If the problem falls under our responsibility, we will provide repair, replacement, or another suitable solution free of charge.

17. Warranty and conformity

You can expect a product to do what you may reasonably expect it to do under normal use. The properties of the product, the purchase price, the product description, and any statements by the manufacturer play a role in this. In the Netherlands, there is no fixed statutory warranty period for all products. The lifespan you can reasonably expect differs per product. Any manufacturer's or seller's warranty does not limit your statutory rights. Has a product become defective? Please contact us and mention:

  • Your order number or proof of purchase;

  • A description of the defect;

  • When the problem occurred;

  • Photos or a video showing the problem.

We will assess the report and, if the product does not comply with the agreement, arrange for free repair or replacement within a reasonable time and without serious inconvenience to you. If repair or replacement is not possible or reasonable, a price reduction or refund may apply.

18. What is not covered by the warranty?

A defect or damage is generally not covered by the warranty if it was caused by:

  • Incorrect or improper use;

  • Normal wear and tear;

  • Insufficient or incorrect maintenance;

  • Use contrary to the manual;

  • Incorrect installation by the customer or a third party;

  • Modifications or repairs without permission;

  • Damage due to an accident, incorrect transport, or improper storage;

  • Weather influences, moisture, salt water, corrosion, or frost if the product is not protected against or intended for this;

  • Use of unsuitable parts, connections, or accessories.

This does not affect your statutory rights if the product already failed to comply with the agreement upon delivery.

19. Product information and compatibility

We pay great attention to correct and complete product information. Colors and details may deviate slightly from reality due to monitor settings, product changes, or photography. For parts and accessories, always check whether the product is suitable for your boat, model, engine, year of manufacture, and existing installation. When in doubt, contact us before ordering. Please provide as much information as possible, such as:

  • Make and model;

  • Year of manufacture;

  • Type of engine;

  • Serial number or article number;

  • Relevant dimensions;

  • Photos of the current situation.

Advice is given based on the information you provide. Incomplete or incorrect information can lead to a product not fitting.

20. Assembly and installation

Unless explicitly stated otherwise, the purchase only consists of the delivery of the product and assembly or installation is not included. Some products must be assembled by an expert or certified installer. Always follow the supplied instructions and applicable safety regulations. Incorrect assembly can cause damage or dangerous situations and may affect a warranty claim. If Maxima Shop offers assembly or installation, the work, costs, location, and planning will be confirmed separately in advance.

21. Complaints

Are you not satisfied with a product or our services? Let us know. We are happy to work with you to find a suitable solution. Send your complaint to [FILL IN EMAIL ADDRESS] and state your name, order number, and a clear description of the complaint. Add photos or other documents if relevant. We will confirm receipt of your complaint and try to provide a substantive response within [FOR EXAMPLE: 14 DAYS]. If we need more time, we will let you know when you can expect a response.

22. Business customers and dealers

The statutory cooling-off period and certain other consumer rights only apply to consumers and not automatically to business customers or dealers. For business orders, separate pricing, payment, delivery, warranty, and return agreements may apply. These agreements are included in the quote, order confirmation, or separate business conditions.

23. Force majeure

In the event of circumstances beyond our reasonable control, the execution of an order may be delayed. This includes, for example, severe transport problems, disruptions, fire, extreme weather, government measures, or unexpected shortages at suppliers. We will inform you as soon as possible if such a situation affects your order and look for a suitable solution. Statutory consumer rights remain applicable in this regard.

24. Privacy

We use personal data to process and deliver orders. In our privacy statement, you can read what data we collect, why we do this, how long we keep it, and what your rights are.

25. Changes

Maxima Shop may adjust these terms of service when our services or laws and regulations change. The terms and conditions that applied at the time the order was placed apply to an order.